Terms and Conditions

Rinelo is a shared work calendar. It lets you create personal calendars and shared calendars for teams or crews, invite members, and choose what each member can see or do. You can schedule events and job-site visits, add comments, and attach photos, videos and files. You can build repeating rosters and shift schedules, and optionally track shift work with location-based clock-in and clock-out, timesheets and activity records.

The Service also sends reminders and notifications, produces printable reports and spreadsheets, exports timesheets to Xero when connected, and supports optional paid plans, extra worker seats and extra storage or data allowances. The features available to you depend on your plan, any active extras, your role and permissions in each calendar, and your device and internet connection.

We may modify, suspend, or discontinue parts of the Service, subject to applicable law and the specific protections in these Terms. Changes to Free-plan features and allowances are governed by section 16.1, including its notice and existing-content safeguards. This general change provision does not override those safeguards or the paid-subscription protections in section 4.

Rinelo offers Free and Pro subscription plans. Pro is ad-free and includes the additional benefits disclosed before purchase. You may also add optional paid extras to an active subscription, such as additional worker seats or extra storage/data allowances. Each add-on increases the limits that apply to your account (for example, the number of paid seats you can assign or the amount of attachment storage you can use) and is billed together with your base plan on the same renewal cycle.

Subscriptions and add-ons are billed in advance on a recurring basis, usually monthly or yearly depending on what you select. They renew automatically at the end of each billing period unless you cancel. Prices, billing intervals and exactly what is included are shown in the app before you confirm any purchase and in your subscription management screen afterwards. Applicable taxes are calculated based on your location and shown before payment.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current paid billing period and you will not be charged again after that. You keep access to Pro features and any active add-ons until the end of the current period. After cancellation, your account reverts to the Free plan and the Free limits apply. If your stored data or seat usage exceeds the Free limits, you may need to reduce that usage before you can add more.

Subscription fees are non-refundable except where required by applicable law.

If a scheduled payment fails, our payment provider will retry the charge. If payment is still not received, your account may enter a past-due state. While past due, Pro features and add-on benefits may be restricted, but your account data generally remains accessible for 30 days from the missed payment date so you can update billing details, settle the outstanding balance or export your information. If payment is not received within 30 days, we may suspend or terminate your account and permanently delete your account data, calendars, events, activity records and personal information. Once deleted, this data generally cannot be recovered.

You agree not to use Rinelo to upload, store, share, transmit, or arrange any content, message, calendar invitation, comment, attachment or activity that:

• is illegal or unlawful, or is used to plan, promote or conceal illegal activity;
• threatens, harasses, abuses, intimidates, stalks, bullies, incites hatred or promotes violence against any person or group;
• impersonates any person or entity, or misrepresents your identity, affiliation, authority or the origin of any communication;
• is a scam, fraud, phishing attempt, deceptive message, pyramid scheme, or other dishonest or misleading communication;
• is spam, junk mail, or any other unsolicited or bulk communication sent without meaningful consent;
• infringes intellectual property rights, breaches confidentiality, violates privacy rights, or discloses personal information without authority;
• helps anyone access accounts, calendars, devices, information or systems without permission, including stealing passwords, using stolen sign-in details or bypassing access restrictions;
• contains or distributes harmful software or tools designed to interfere with the security, availability or performance of the Service or other systems; or
• otherwise encourages, assists or facilitates another person’s illegal or harmful conduct.

Workplace communications such as rosters, job scheduling, shift confirmations, timesheets and crew updates are legitimate uses of the Service, provided they comply with this section and all applicable laws. We may investigate apparent violations and take appropriate action, including suspending or terminating accounts, removing content, or reporting conduct to law enforcement or affected third parties.

Calendar owners control who is invited and what permissions each member receives. Owners may grant or revoke access, assign administrative roles, and set visibility restrictions. Members invited to a Pro-owned calendar may be able to use Pro features within that calendar, but this does not grant them a personal Pro subscription or the right to create additional Pro calendars. You are responsible for the conduct of members you invite.

Owners should take reasonable steps to give each member only the access appropriate for their role, to keep invitations secure, and to adjust or remove access when it is no longer appropriate (for example, when a worker leaves a crew). Owners must have the authority to share roster, shift and worker information with the members they invite, and to permit those members to view or manage shift-tracking information according to the permissions the owner sets.

Each member is independently responsible for their own account security, conduct, communications, uploads, time entries and shift records. Members must use the Service lawfully and in line with any applicable workplace rules, must not misuse shared data, share credentials, impersonate another person, bypass permissions set by the owner, or manipulate time or location records.

An owner is not responsible for a member’s conduct to the extent it was outside the owner’s reasonable control, and a member is not responsible for another member’s conduct to the extent it was outside their reasonable control. Nothing in this section reduces Rinelo’s own legal or security responsibilities to you.

To the maximum extent permitted by applicable law, the operator of Rinelo, its affiliates, directors, officers, employees, agents, contractors, licensors, and suppliers (collectively, the "Protected Parties") will not be liable to you or any third party for any direct, indirect, incidental, special, consequential, punitive, exemplary, or aggravated damages, including but not limited to loss of profits, revenue, savings, data, goodwill, reputation, business interruption, business opportunity, anticipated savings, use, or other intangible losses, whether arising in contract, tort (including negligence), strict liability, or any other legal theory, even if the Protected Parties have been advised of the possibility of such damages.

Without limiting the foregoing, the Protected Parties will have no liability for: (a) any loss, corruption, deletion, or unauthorised access to your data, calendars, events, comments, attachments, activity logs, or any other content you upload or transmit through the Service; (b) any errors, mistakes, inaccuracies, or omissions in the Service or in any content available through it; (c) any personal injury, property damage, or other harm resulting from your access to or use of the Service; (d) any conduct or content of any third party, including other users, calendar members, or invitees; (e) any failure, delay, or interruption caused by events beyond our reasonable control, including but not limited to internet outages, telecommunications failures, power failures, strikes, riots, fires, floods, earthquakes, epidemics, pandemics, acts of God, war, terrorism, government action, or labour disputes; and (f) any decision made or action taken by you in reliance on the Service or any information provided through it.

In any event, the total aggregate liability of the Protected Parties for all claims, damages, losses, and causes of action arising out of or relating to these Terms or your use of the Service, whether in contract, tort (including negligence), or otherwise, will not exceed the greater of: (a) the amount you have paid to us for access to or use of the Service in the twelve (12) months immediately preceding the event giving rise to liability; or (b) one hundred Australian dollars (AUD $100) or the equivalent in your local currency. This cap applies regardless of the number of claims or whether multiple claims exceed the cap. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by mandatory law.

You agree to indemnify, defend, and hold harmless the Protected Parties from and against any and all claims, demands, actions, proceedings, investigations, damages, losses, liabilities, costs, and expenses (including reasonable legal fees, court costs, expert fees, and settlement amounts) arising out of or relating to: (a) Your Content, including any content you upload, post, share, transmit, or store through the Service; (b) your access to or use of the Service, including any calendar you create, manage, or participate in; (c) your breach or alleged breach of these Terms or any applicable law, regulation, or third-party right; (d) your negligence, misconduct, or fraud; (e) any dispute between you and another user, calendar member, or invitee; (f) any unauthorised use of your account or credentials; and (g) any damage to third parties caused by you through the Service.

This indemnity also extends to any claims, demands, proceedings, damages, losses, liabilities, costs, and expenses arising out of or relating to: (h) your connection or use of the Xero integration without authority from the relevant Xero organisation; (i) your failure to hold the permissions, consents, or notices required for the organisation, worker, or payroll data you access or export; (j) any breach of Xero's own terms or policies caused by you; (k) any unlawful collection, use, disclosure, or other handling by you of data accessed or exported through Xero; and (l) any inaccurate or incomplete data you enter into Rinelo or export to Xero, including any payroll payment, tax filing, or business decision made on that data.

Nothing in this indemnity requires you to indemnify the Protected Parties for any part of a claim or loss to the extent it is caused by our own negligence, our breach of applicable law, a security failure on our side, or our fraud or wilful misconduct. Nothing in this indemnity limits or excludes any right you have that cannot be limited or excluded under mandatory consumer, privacy, or other applicable law.

You agree to cooperate fully with us in the defence of any such claim. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you agree not to settle any such matter without our prior written consent. This indemnity obligation survives the termination or expiration of these Terms and your use of the Service.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms or the Service, including their existence, validity, interpretation, performance, or termination, is subject to the non-exclusive jurisdiction of the courts of New South Wales and any applicable Australian courts.

Nothing in this section limits or excludes any non-excludable consumer right or other mandatory protection that applies to you under the laws of your country of residence.

By creating or owning a calendar, the Calendar Owner acknowledges that Rinelo’s timesheet, pay and payroll outputs depend on the information, selections and settings applied to that calendar. The Calendar Owner is responsible for ensuring those settings accurately reflect the working arrangements and legal entitlements of every person whose time is recorded.

• The Calendar Owner must correctly select and maintain each person’s worker or contractor status, tracking status, Xero inclusion, pay arrangement and overtime eligibility, and must configure the calendar’s paid-break, unpaid-lunch, ordinary-hours, overtime, penalty-rate, allowance and payroll-mapping settings to reflect the arrangements that genuinely apply.
• Before approving a timesheet, calculating or making a payment, relying on a report, or exporting information to Xero or another payroll service, the Calendar Owner must review the recorded clock-in and clock-out times, breaks, paid hours, ordinary hours, overtime, classifications, rates, allowances and mappings, and must confirm that the resulting information is accurate, complete and appropriate for the relevant pay period.
• The Calendar Owner must ensure their use of Rinelo complies with the Fair Work Act 2009, the National Employment Standards, any applicable modern award, enterprise agreement, employment or contractor agreement, and all other relevant Commonwealth, state, territory and local laws; they must also promptly correct errors, arrange any necessary payroll adjustment and retain all employment and payroll records required by law.

Rinelo may apply automated calculations, defaults and rules using information supplied by the Calendar Owner or their authorised users. These functions are administrative tools only. Rinelo does not determine which award, agreement, classification, rate, break, overtime rule, penalty, allowance or other entitlement applies to a person, and the Service does not provide employment, payroll, tax or legal advice. The availability of a setting, calculation or export option does not mean that it is legally appropriate for a particular business or person.

To the maximum extent permitted by law, Rinelo is not responsible for underpayments, overpayments, missed entitlements, incorrect classifications, duplicate or delayed payments, penalties, interest, payroll adjustments, claims or other losses arising from inaccurate or incomplete information, settings, selections, approvals, payroll mappings or instructions supplied or controlled by the Calendar Owner or their authorised users, or from the Calendar Owner’s failure to review the information before relying on or exporting it.

Nothing in this section excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, including under the Australian Consumer Law. This section does not limit Rinelo’s responsibility to the extent that a loss is directly caused by Rinelo’s breach of these Terms, negligence, wilful misconduct or unlawful conduct.

16.1 Changes to the Free plan

Core Free features. While Rinelo continues to operate its calendar service, basic calendar creation, date booking and calendar sharing will remain available without a subscription fee. The change rights in this section do not permit us to remove those core functions merely to require you to buy a paid plan. Free access remains subject to these Terms, lawful use and the permissions set by each calendar owner.

Optional features and allowances. We may, at our reasonable discretion, add, modify, restrict or discontinue optional Free-plan features and allowances where reasonably necessary to manage operating costs, storage or service capacity, maintain security and reliability, prevent misuse, comply with law, or respond to material changes in technology or services on which Rinelo depends. This may include changes to comments, attachments, photo and video uploads, other file features, storage allowances, file-size limits, upload limits and optional-feature usage limits. We will consider the effect on existing Free users and will not exercise this discretion arbitrarily. Describing a feature or allowance as included in Free does not, by itself, promise that every optional feature or allowance will remain unchanged indefinitely. This does not override a specific commitment we have made to you or any right protected by applicable law.

Notice and timing. Before a change materially reduces an existing Free feature or allowance, we will give affected account holders reasonable advance notice through an appropriate service communication. The notice will explain the change, its reason, its effective date and the steps available to you. The notice period will reflect the nature and impact of the change and the time reasonably needed to respond. We may act sooner where necessary to address an urgent security risk, unlawful activity, a legal requirement or a serious threat to the Service. In those circumstances, we will give as much notice as reasonably practicable and explain the change promptly. Essential service notices about these changes are distinct from promotional messages.

Existing content and reduced storage. If a change affects your ability to retain or access existing comments, photos, videos, files or other content, we will, where lawful and reasonably practicable, give you a reasonable opportunity to download, retain or request a copy of affected information that you are entitled to access before that access is removed or deletion occurs. The notice will explain the available method, the applicable period and how to request assistance. A reduced allowance will not, by itself, cause immediate deletion of existing content. We may first restrict new uploads or creation of affected optional content while you reduce usage. This is not a promise of indefinite storage above the revised allowance. Security or legal restrictions may limit access where necessary, and any copy remains subject to identity checks, calendar permissions and other people's rights.

Your choices and paid plans. You may continue using the revised Free plan or stop using the Service and close your account. A Free-plan change does not authorise us to charge you or automatically upgrade you. Any paid plan or add-on requires a separate purchase that you choose and confirm. This section does not reduce benefits already purchased for an active paid subscription period or replace section 4's billing and cancellation provisions. If you do not accept a material legal-document update, you may still request assistance obtaining a copy of information you are entitled to receive; making that request does not itself mean you accept the updated documents.

Advertising on Free. Free accounts may display advertising. We may make reasonable changes to advertising providers, formats, placements and frequency, subject to the notice safeguards above and the Privacy Policy. Pro accounts remain ad-free. This provision does not itself authorise additional collection, use or disclosure of personal information, advertising tracking or personalised advertising. Section 16.1 of the Privacy Policy explains possible future advertising changes and the disclosures and permissions required before new data practices begin.

Acceptance and protected rights. If a change also requires a material amendment to these Terms or the Privacy Policy, we will follow the active acceptance process in section 16. Accepting those documents does not, by itself, provide any separate privacy, tracking or marketing consent required by law or platform rules. Nothing in this section excludes, restricts or modifies any consumer guarantee, privacy right, remedy or other protection that cannot lawfully be excluded, restricted or modified.

Rinelo uses other providers to operate and improve the Service. These may include payment providers, mapping and location providers, hosting and storage providers, mobile app stores, sign-in providers, email and notification providers, reliability and usage reporting providers, and the optional Xero integration.

Other providers have their own terms, privacy policies and rules. Using their services may require you to accept those terms or give permission, such as allowing location access or notifications on your device. We do not control and are not responsible for how those providers handle your information or their content, practices, reliability, availability, outages, prices, changes or decisions to stop providing a service, subject to the protections below.

Third-party features can change or become unavailable at any time, and those changes may affect functionality inside Rinelo. We are not responsible for any loss, delay, error or other issue caused by a third-party provider, except to the extent that applicable law says we cannot exclude that responsibility or to the extent the issue is caused by our own negligence, breach, security failure, fraud or wilful misconduct.

Nothing in this section limits or excludes any non-excludable consumer right, privacy protection or other mandatory protection that applies to you under applicable law.

The Xero integration is optional. Xero is a third-party service operated by Xero Limited, not by us, and your use of Xero is governed by your own agreement with Xero. Rinelo is not affiliated with, endorsed by, or acting for Xero.

If you connect Xero, you confirm that you are authorised by the relevant Xero organisation to make the connection and to access and export the data involved, and that you hold all permissions, consents, and notices required by law for the organisation, worker, and payroll data you access or export through the integration.

You must review and reconcile every export inside Xero before it is used for payroll payments, tax filings, or any other business decision. Rinelo is a scheduling and record-keeping tool only. It does not provide accounting, payroll, tax, or legal advice, and nothing in the Service or in any export should be relied on as such advice. You remain responsible for the accuracy and completeness of the hours, rates, pay items, and other information you enter or export.

To the maximum extent permitted by applicable law, we are not responsible or liable for: the availability, performance, pricing, or continued operation of Xero; any change Xero makes to its service, interfaces, or terms; any Xero outage, error, rate limit, or suspension; the settings, permissions, users, or configuration of your Xero account or organisation; or any delay in, loss of, alteration of, deletion of, or other processing of data that is caused solely by Xero or by your Xero account or its settings.

You may disconnect Xero at any time. Disconnecting stops future transfers from Rinelo, and data already sent to Xero stays in your Xero account under Xero's terms. Nothing in this section limits or excludes any mandatory consumer guarantee, privacy right, or other right that cannot be limited or excluded under applicable law.